Privacy Policy

Last updated: 27 September 2026

At NIBBANAH, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how NIBBANAH collects, uses, stores and discloses personal information when you visit or make a purchase from our retail website at shop.nibbanah.com.au, create an account, contact us, subscribe to our communications, or otherwise interact with us.

This Privacy Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy and Returns & Refunds Policy.

1. Who We Are

NIBBANAH is an Australian retail and design brand offering paper flowers, decorative products, gifts and lifestyle products.

Our retail website is:

shop.nibbanah.com.au

For privacy enquiries, please contact:

Email: hello@nibbanah.com.au

2. Personal Information We Collect

Depending on how you use our website, we may collect personal information including:

Contact and Account Information

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Account username
• Account credentials
• Communication preferences

Order Information

When you place an order, we may collect information including:

• Products purchased
• Order value
• Billing details
• Delivery details
• Order history
• Returns and refunds
• Customer service enquiries

Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method you choose, payment information may be collected and processed by the relevant payment provider in accordance with its own privacy and security practices.

NIBBANAH does not intentionally collect or store more payment information than is reasonably required to process your transaction.

Website and Device Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Time spent on our website
• Shopping cart activity
• Website interactions

This information may be collected using cookies and similar technologies.

3. How We Collect Personal Information

We may collect personal information when you:

• Place an order
• Create a customer account
• Update your account details
• Contact NIBBANAH
• Submit an enquiry
• Subscribe to our newsletter
• Subscribe to marketing communications
• Participate in a promotion
• Request a return or refund
• Browse or interact with our website

We may also receive information from third-party service providers that assist us with payments, shipping, website hosting, analytics, marketing, customer service or other services required to operate our business.

4. How We Use Your Information

We may use your personal information for the following purposes.

To Process Your Orders

This may include:

• Confirming your order
• Processing payment
• Preparing your products
• Dispatching your order
• Arranging delivery
• Sending order and shipping updates
• Managing returns and refunds

To Manage Your Customer Account

This may include:

• Maintaining your account
• Displaying previous orders
• Saving billing and delivery details
• Allowing you to update your account information

To Provide Customer Service

We may use your information to:

• Respond to questions
• Resolve order issues
• Assist with delivery enquiries
• Process returns or refunds
• Respond to complaints

To Improve Our Website and Services

We may use website usage information to understand how customers use our online store and to improve:

• Website design
• Website navigation
• Product collections
• Shopping experience
• Website performance
• Customer service

Marketing and Communications

Where permitted, we may use your information to send you communications about:

• New products
• New collections
• Promotions
• Special offers
• NIBBANAH news
• Brand stories and inspiration

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us at hello@nibbanah.com.au.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website operate correctly and improve your shopping experience.

Cookies may be used for purposes including:

• Keeping products in your shopping cart
• Remembering customer sessions
• Remembering website preferences
• Website security
• Website analytics
• Measuring website performance
• Understanding how visitors use our website

Some cookies are necessary for the online store to function correctly.

You may be able to block or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Online Store Functionality

Our website uses secure online systems and third-party service providers to support the operation of our retail store.

When you shop with us, information may be processed as necessary to provide features including:

• Customer accounts
• Shopping carts
• Checkout
• Orders
• Billing information
• Shipping information
• Order history
• Returns and refunds

This information is handled by NIBBANAH and, where necessary, by trusted service providers solely for the purposes described in this Privacy Policy.

We take reasonable steps to work with reputable service providers and to ensure that personal information is handled using appropriate privacy and security measures.

7. When We Share Personal Information

NIBBANAH does not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

Payment Providers

Information may be provided to payment service providers where necessary to securely process payments and transactions.

Shipping and Delivery Providers

We may provide information such as your:

• Name
• Delivery address
• Telephone number
• Email address

to postal, courier or delivery providers where necessary to deliver your order or provide delivery updates.

Website and Technology Service Providers

We may use third-party service providers to assist with:

• Website hosting
• Online store functionality
• Email services
• Website security
• Analytics
• Marketing
• Technical support
• Customer communications

These providers may process information only where reasonably necessary to provide their services to us.

Professional Advisers

Where necessary, information may be disclosed to professional advisers such as accountants, insurers, legal advisers or other business service providers.

Legal Requirements

We may disclose personal information where required or authorised by law, or where reasonably necessary to protect the rights, safety or property of NIBBANAH, our customers or others.

8. Overseas Service Providers

Some third-party technology, hosting, payment, analytics, email or other service providers may store or process personal information outside Australia.

The countries in which information may be processed will depend on the third-party services used by NIBBANAH from time to time.

Where reasonably practicable, we take steps to work with reputable service providers and to protect personal information in accordance with applicable privacy requirements.

9. How We Protect Personal Information

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Security measures may include website security systems, access controls, secure account credentials, encrypted connections and the use of reputable service providers.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for purposes including:

• Processing and maintaining orders
• Providing customer service
• Managing customer accounts
• Managing returns and refunds
• Meeting accounting and taxation requirements
• Meeting legal obligations
• Resolving disputes
• Preventing fraud

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

11. Accessing or Correcting Your Information

You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Customers with an online account may also be able to update certain information through their account area, including:

• Account details
• Billing address
• Delivery address

For other privacy or account information requests, please contact:

hello@nibbanah.com.au

We may need to verify your identity before providing access to personal information or making certain changes.

12. Privacy Complaints

If you have a question or concern about how NIBBANAH has handled your personal information, please contact us at:

hello@nibbanah.com.au

Please provide enough information for us to understand and investigate your concern.

We will review privacy enquiries and complaints and aim to respond within a reasonable period.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy concern.

13. Children’s Privacy

Our online store is intended for general retail customers and is not designed to knowingly collect personal information directly from children without appropriate involvement of a parent or guardian where required.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us at hello@nibbanah.com.au.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

NIBBANAH is not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our website
• Online store functionality
• Business operations
• Technology and service providers
• Payment or delivery services
• Legal or regulatory requirements

The latest version of this Privacy Policy will be published on our website together with the date it was last updated.

16. Contact Us

For questions about this Privacy Policy or how NIBBANAH handles personal information, please contact:

NIBBANAH Retail

Email: hello@nibbanah.com.au
Website: shop.nibbanah.com.au

Last updated: 27 September 2026